Basically it help you to have a outturn because of your buyer’s achievement. Probably it could be oblivious, but it is not so easy as it could sound. Because creating fine relationships with new buyers is long and hard procedure. That is why employee, who is working on this position, have to be highly educated. Read more here: http://smtsoftware.com/en/expertise/#web
In services IT it works like that: special employee of the corporation has single one job to managing relationships between his group and customers. He is attempting to maximizing the values that this contractor gets from collaboration with IT resort, by extending the quality of services. Client IT success is also good for the company itself. Not just cause their contractors should be loyal thanks to it, but also he would make sure that everyone will know how nice he was treated in this corporation. And of course it will consequence in constant cooperation. Employee who is responsible for this function is named Customer Success Manager. In smaller
companies, which hired only few workers, CSM function is connected with different, also interrelated with management. This type of position is entirely new in services IT, and it is developing all the time.
Creating perfect relationship with our customers is our most relevant job. Because if we lost all our buyers, we won’t have anything to do and we could be bankrupt. The same is in IT area. When any corporation want to have many of jobs, they have to be better then competitors. Not just with services itself, but also with contractors. That is the reason way CSM is really relevant in every IT company.